Privacy Policy

Primary Wellness NY is a DBA of Primary Wellness LLC
Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Primary Wellness NY, a DBA of Primary Wellness LLC ("we," "us," or "our"), DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

Name, email address, phone number, physical address

Payment information when you make a purchase or schedule a consultation

Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

IP address, browser type, device information

Website usage patterns and analytics

Cookies and similar technologies

Customer Communication

Records of inquiries and service requests

Appointment details and preferences

Service history and feedback

2. How We Use Your Information

We use collected data for:

Providing and improving our services

Processing transactions and payments

Communicating with you about your inquiries, appointments, reminders, and promotions (only with consent)

Enhancing website functionality and user experience

Ensuring security and fraud prevention

Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms

By opting into our SMS messaging services, you agree to receive text messages from Primary Wellness NY related to our services, including appointment reminders, customer support, important updates, and promotional communications (where explicit marketing consent has been provided).

Opt-In & Consent

You will only receive messages if you have explicitly opted in

We maintain timestamped records of all opt-in actions

We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws

Opt-Out Instructions

You can cancel SMS notifications at any time by replying “STOP”

You will receive a final confirmation message

No further messages will be sent unless you re-opt in

Message Frequency & Content

Message frequency varies based on your interactions with our practice

Messages relate directly to services requested

Promotional messages are only sent with specific consent

Help & Support

Reply “HELP” for assistance

Email: [email protected]

Phone: (929) 242-9137

Carrier Information

Message and data rates may apply

Carriers are not liable for delayed or undelivered messages

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services (such as CRM systems or messaging providers) is permitted solely to deliver services you have requested.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers

Payment processors

Scheduling platforms

SMS aggregators solely to deliver consented messages

All providers are contractually required to maintain confidentiality.

Legal Compliance

When required by law

To protect our legal rights

Business Transfers

In case of merger or acquisition

All such transfers remain subject to this Privacy Policy.

5. Data Security

We maintain reasonable administrative, technical, and physical safeguards including:

Encryption of sensitive data

Secure access controls

Regular security monitoring

Staff training

Secure backups

No method of transmission is 100% secure.

6. Cookies & Tracking Technologies

We use cookies to:

Analyze site usage

Improve functionality

Remember user preferences

You may disable cookies through browser settings.

7. Your Rights

You may:

Access, update, or request deletion of personal information

Opt out of marketing emails

Opt out of SMS by replying STOP

Withdraw consent at any time

8. Third-Party Links

This Privacy Policy applies only to information collected by Primary Wellness NY, a DBA of Primary Wellness LLC.

9. Changes to This Policy

We may update this policy periodically. Updates will be posted with a revised effective date.

10. Contact Us

Primary Wellness NY
A DBA of Primary Wellness LLC
Phone: (929) 242-9137
Email: [email protected]
Website: www.primarywellnessny.com

By using our website and services, you consent to this Privacy Policy.